Bakedwheat Web Enterprises » Yahoo! Search Marketing http://www.bakedwheatweb.com Professional insights into SEO, PPC, Blogging & Social Media. Read. Learn. Share. Collaborate. Welcome to Bakedwheat Web! Mon, 12 Apr 2010 19:14:48 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Yahoo! Search Marketing Customer Service FAIL http://www.bakedwheatweb.com/2009/09/yahoo-search-marketing-customer-service-fail/ http://www.bakedwheatweb.com/2009/09/yahoo-search-marketing-customer-service-fail/#comments Wed, 30 Sep 2009 18:18:40 +0000 John http://www.bakedwheatweb.com/?p=263 So I try to give Yahoo! Search Marketing a call today. I’ve got a few questions to ask regarding their editorial process for ads. As I proceed through the phone tree, I’m asked to enter my account number – I comply. “For inquiries regarding your Yahoo! Search Marketing account, please contact us through the ‘Customer Support’ link in the upper right hand corner of your account.”

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WTH??? Is Yahoo! so hard up for money that they’ve done away with human beings to man their customer service phone lines? I can tell you what will happen with this process. I will contact them via the ‘Customer Support’ link. I’ll receive a reply tomorrow or maybe even Friday with follow up questions. By Monday I may have my issue resolved. If I could freakin’ talk to someone, I know I could have this resolved TODAY. And trust me, I want this resolved today.

At this point I’m really hoping the Yahoo!/Microsoft deal goes through. At least when I call adCenter, I can talk to someone right then and there.  Only one word can describe my rage right now: FAIL!

Photo courtesy of Fireflythegreat at Flickr.

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