Yahoo! Search Marketing Customer Service FAIL

So I try to give Yahoo! Search Marketing a call today. I’ve got a few questions to ask regarding their editorial process for ads. As I proceed through the phone tree, I’m asked to enter my account number – I comply. “For inquiries regarding your Yahoo! Search Marketing account, please contact us through the ‘Customer Support’ link in the upper right hand corner of your account.”

WTH??? Is Yahoo! so hard up for money that they’ve done away with human beings to man their customer service phone lines? I can tell you what will happen with this process. I will contact them via the ‘Customer Support’ link. I’ll receive a reply tomorrow or maybe even Friday with follow up questions. By Monday I may have my issue resolved. If I could freakin’ talk to someone, I know I could have this resolved TODAY. And trust me, I want this resolved today.

At this point I’m really hoping the Yahoo!/Microsoft deal goes through. At least when I call adCenter, I can talk to someone right then and there.  Only one word can describe my rage right now: FAIL!

Photo courtesy of Fireflythegreat at Flickr.