Yahoo! Search Marketing Customer Service FAIL

So I try to give Yahoo! Search Marketing a call today. I’ve got a few questions to ask regarding their editorial process for ads. As I proceed through the phone tree, I’m asked to enter my account number – I comply. “For inquiries regarding your Yahoo! Search Marketing account, please contact us through the ‘Customer Support’ link in the upper right hand corner of your account.”

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WTH??? Is Yahoo! so hard up for money that they’ve done away with human beings to man their customer service phone lines? I can tell you what will happen with this process. I will contact them via the ‘Customer Support’ link. I’ll receive a reply tomorrow or maybe even Friday with follow up questions. By Monday I may have my issue resolved. If I could freakin’ talk to someone, I know I could have this resolved TODAY. And trust me, I want this resolved today.

At this point I’m really hoping the Yahoo!/Microsoft deal goes through. At least when I call adCenter, I can talk to someone right then and there.  Only one word can describe my rage right now: FAIL!

Photo courtesy of Fireflythegreat at Flickr.